If you have any questions regarding this policy please send them by email to [email protected].

1.1 WHAT IS OUR REFUND POLICY? 

No refunds are allowed. You will not receive a refund once the final payment is made. If you cancel at any point during the design process you will not receive a refund. Any questions regarding this please contact us before booking. 

1.2 HOW DO WE TAKE PAYMENTS? 

All payments are made through Starling Bank, once a quote has been agreed you will be sent an invoice with the account details. Once payment is confirmed the service will begin. For any other payment method not mentioned please contact us before booking a service.

1.3 HOW CAN YOU ORDER FROM US? 

You can book a service by filling in the ENQUIRY FORM. Make sure to fill it in with as much detail as possible, that will guide us on your project outcome. If you have worked with us previously then send us an email before booking. Any questions regarding the enquiry form please contact us before booking.

1.4 HOW LONG DO OUR SERVICES TAKE? 

We usually have a 5 – 7 day turnaround with our services. Note any additional requirements during the design process can lengthen the time period. When filling out the ENQUIRY FORM please specify the date you need the service completed.

1.5 WHAT TYPE OF SERVICES CAN YOU GET FROM US? 

You can find more information on services in the services section. Any questions about any of the services that we provide please contact us before booking. 

1.6 WHAT IS OUR PAYMENT POLICY? 

The final quote will be discussed during the consultation, full payment is made before the service starts. Once the final payment is made you will receive your print-ready and digital files. 

1.7 HOW MUCH DO OUR SERVICES COST? 

All prices are listed on the PRICE LIST page. Please note that they are starting prices and may change based on project specifics. After your consultation, you will receive your quote and any additional requirements needed during the design process will be added to the payment. 

1.8 CAN I CHANGE MY DESIGN? 

You will have unlimited revisions so you will be able to make adjustments to any design, however, this is provided that you are not changing the overall final design concept, the revisions are for making changes to the already set design.